Marketing
Qingdao Xueda Group Co., Ltd. has not only improved the company's reputation among domestic and foreign merchants by strengthening product quality and comprehensive after-sales service measures, but also enhanced the high-quality service awareness of the group's personnel, further tapping into the company's development potential. Based on the different needs of customers and the market for products, it has customized and developed marketable products to provide buyers with detailed and humanized services, To meet customer requirements to the greatest extent possible.
In order to better strengthen communication with customers, the sales personnel of the group company are responsible for tracking the sold products, timely collecting feedback information from customers on product quality. For order products, the contract signing department is responsible for following up on the products produced in the order, and is responsible for tracing the quality problems that exist during the product formation process. The department and personnel responsible for after-sales service should promptly contact customers, understand and grasp their needs, record the feedback information or improvement suggestions collected, and promptly feedback the information to the main responsible departments and managers after receiving complaints. For major quality complaints (air freight, claims, cancellation), the general manager should study and decide on the handling method, and provide customers with appropriate written or on-site solutions within one week.
For daily after-sales service, the Group Company has established a series of service files for customers, and formulated the Regulations on Customer Satisfaction Survey and the Regulations on Handling Results of Customer Complaints, which contain the customer's letters and calls in terms of quality requirements, as well as other quality feedback information such as customer complaints about quality and the handling results of customer complaints.
Qingdao Xueda Group
It is “Key Knitwear Production Enterprise” and “High-tech Enterprise” in Qingdao and Shandong, “Shandong Top 100 Private Enterprises”, “China Top 500 Private Enterprises”, “China Top 10 Knitwear Production Enterprises”, ranking first in economic benefits on the top list of national knitwear industry.
Contact Us
Websit: www.xuedagroup.com
E-mail: xueda@xuedagroup.com
Address: No. 33 Hongxing Road, Nanquan Town, Jimo, Qingdao, Shandong
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